https://yanglidesign.net Yang Li Sun, 11 Dec 2022 22:33:32 +0000 https://yanglidesign.net en https://yanglidesign.net/Homepage Sun, 11 Aug 2019 06:22:06 +0000 Yang Li https://yanglidesign.net/Homepage window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-86WBMK1KTE'); Hi, I am Yang. I’m a Service Designer &amp; Breathwork Facilitator based in Stockholm. I design services and experiences that are informed by rigorous research, inspired through iterative prototypes and integrated via collaborative approach. Where I have Helped: IDEO Mozilla H&amp;M IKEA Bayer Pepsico My Highlighted Thoughts and Projects: ︎ Designer Healing Club A community where knowledge workers connect, explore and experiment with humanity, work and body.&nbsp; <img width="2554" height="1248" width_o="2554" height_o="1248" data-src="https://freight.cargo.site/t/original/i/70e6334949d26dd04042fcb133e353676d8e3f4f36b8581c562c78bb01e8e662/Screenshot-2025-10-05-at-21.01.22.png" data-mid="239043205" border="0" src="https://freight.cargo.site/w/1000/i/70e6334949d26dd04042fcb133e353676d8e3f4f36b8581c562c78bb01e8e662/Screenshot-2025-10-05-at-21.01.22.png" /> ︎ When AA meets Design Thinking&nbsp; An AI&amp;Automation inspired exploration on design thinking process&nbsp; <img width="2330" height="1288" width_o="2330" height_o="1288" data-src="https://freight.cargo.site/t/original/i/052cabf8b5ee9e03ecf895f3038bce7c591ed62cb58968970b6f170d61a83cf3/Screenshot-2023-05-11-at-10.39.08.png" data-mid="178435225" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/052cabf8b5ee9e03ecf895f3038bce7c591ed62cb58968970b6f170d61a83cf3/Screenshot-2023-05-11-at-10.39.08.png" /> ︎ Studio Nwak When Design meets Ancient Chinese Philosophy, a space is created to navigate uncertainty. <img width="2652" height="1386" width_o="2652" height_o="1386" data-src="https://freight.cargo.site/t/original/i/62d5d3fda2c699dcc09bd5c53376540e7cda472ca214a4e60fa1570071639dce/Screenshot-2025-10-05-at-21.06.47.png" data-mid="239043318" border="0" src="https://freight.cargo.site/w/1000/i/62d5d3fda2c699dcc09bd5c53376540e7cda472ca214a4e60fa1570071639dce/Screenshot-2025-10-05-at-21.06.47.png" /> ︎ From A to B A design research project for health product innovation<img width="1838" height="666" width_o="1838" height_o="666" data-src="https://freight.cargo.site/t/original/i/2a80584f579e4f95babeac4d05a55a01a2c91e1e604925533662a3aa00a0d216/Service-Blueprint---Copy-of-Overview-copy.jpg" data-mid="161787409" border="0" src="https://freight.cargo.site/w/1000/i/2a80584f579e4f95babeac4d05a55a01a2c91e1e604925533662a3aa00a0d216/Service-Blueprint---Copy-of-Overview-copy.jpg" /> ︎ Expat Helpline Toolkit Service Design Project. Designing volunteer onboarding service for an NGO dedicated to help expat parents in Copenhagen, Denmark. <img width="2768" height="1602" width_o="2768" height_o="1602" data-src="https://freight.cargo.site/t/original/i/ae5b1acbdda197a747c6b15b5b4100ac398e047e6d397f4e5ffffc001db11190/Screen-Shot-2020-08-20-at-10.24.00.png" data-mid="80357853" border="0" src="https://freight.cargo.site/w/1000/i/ae5b1acbdda197a747c6b15b5b4100ac398e047e6d397f4e5ffffc001db11190/Screen-Shot-2020-08-20-at-10.24.00.png" /> ︎Discover More Projects https://yanglidesign.net/E-magine Sun, 11 Aug 2019 06:22:04 +0000 Yang Li https://yanglidesign.net/E-magine window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-86WBMK1KTE'); E-magine MY ROLE Created sacrificial prototypes and photographer during the research phase;Acted as facilitator and contributor during the ideation phase;Designed and built the form of the prototype during the production phase; Share home appliances among neighbors with extra care BRIEF Make an electronic product that has a positive glocal impact(During Sustainable Tangible Product Class at CIID) CONCEPTShare home appliances among neighbors with extra care TEAM MEMBERS Aakash Aggarwal Sophia Höfling ADVISORS Felix Heibeck Johanna Tunlid Victor Johansson Context E-waste as a global problem&nbsp;Each day thousands of new products are launched in the market, turning older ones obsolete. The life span of devices is getting shorter and shorter. Many of these devices are rarely used before they are discarded. As a result, more and more unnecessary e-waste is reaching landfills leading to an increasing amount of toxic chemicals in soil, water, and air. This is especially true for household electronic appliances.&nbsp; <img width="600" height="450" width_o="600" height_o="450" data-src="https://freight.cargo.site/t/original/i/bf86871d794e4791b2caa127fed857a4b54ce8eb65cc27c15182f8b0bbaa2bf2/ObsoleteAppliances.gif" data-mid="52385167" border="0" data-scale="100" src="https://freight.cargo.site/w/600/i/bf86871d794e4791b2caa127fed857a4b54ce8eb65cc27c15182f8b0bbaa2bf2/ObsoleteAppliances.gif" /> Home appliances ownership in a single household Lack of care in shared products Shared products are often troubled by the issue that people don’t take good care of them, which is especially problematic when the hardware is not designed for sharing. <img width="780" height="520" width_o="780" height_o="520" data-src="https://freight.cargo.site/t/original/i/8972f1c2653af51f837bc3cd12cce2a1570febe03133187d0f5d23f947911b37/scooterBeingThrown.jpeg" data-mid="52561351" border="0" src="https://freight.cargo.site/w/780/i/8972f1c2653af51f837bc3cd12cce2a1570febe03133187d0f5d23f947911b37/scooterBeingThrown.jpeg" /> Photo illustration by Natalie Matthews-Ramo/Slate. Photo by Bird Concept E-magine is a service that enables neighbors to responsibly share seldom used home appliances while incentivizing them to take well care of the devices.The E-magine service comprises of 3 things -&nbsp;device assistants, an app, and&nbsp;a buyback program: 1. Device assistants will: - give instructions on how do you use and maintain it; - react to the way you treat it thus ensuring you take appropriate care; - remind you of the expiration of your rental period; <img width="5184" height="3456" width_o="5184" height_o="3456" data-src="https://freight.cargo.site/t/original/i/54d8bb9d5ecbedda2442487b97d14947a9a283983316201d15b15eac58bea639/productShoot1.png" data-mid="48346479" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/54d8bb9d5ecbedda2442487b97d14947a9a283983316201d15b15eac58bea639/productShoot1.png" /> Device Assistant <img width="5184" height="3456" width_o="5184" height_o="3456" data-src="https://freight.cargo.site/t/original/i/a2a1c077b5bf31c0753a8069ee23bcfff9651049863f00f122c25f5379901b1f/productShoot.png" data-mid="52561556" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/a2a1c077b5bf31c0753a8069ee23bcfff9651049863f00f122c25f5379901b1f/productShoot.png" /> The assistant comes in the form of a robot attached to the plug of the device. The design of the assistant is meant to create an emotional link between the shared appliance and the user. It communicates via sound and slight movements of its head and LED-powered “eyes”. 2. An app powers the sharing model by handling reservations and payments.<img width="1100" height="1990" width_o="1100" height_o="1990" data-src="https://freight.cargo.site/t/original/i/73f27ddc64d010ad87903ef6fc222e9c22630ecdba6278c2b1948b2584755718/Elounge1.png" data-mid="52561680" border="0" src="https://freight.cargo.site/w/1000/i/73f27ddc64d010ad87903ef6fc222e9c22630ecdba6278c2b1948b2584755718/Elounge1.png" /> E-lounge <img width="1100" height="2000" width_o="1100" height_o="2000" data-src="https://freight.cargo.site/t/original/i/81708acc17411fcc9471493726703e1a9dda38d91083dec4ec3f8e3707b3c697/Reservations3x_iphonexspacegrey_portrait-e1568572639110-min.png" data-mid="52561689" border="0" src="https://freight.cargo.site/w/1000/i/81708acc17411fcc9471493726703e1a9dda38d91083dec4ec3f8e3707b3c697/Reservations3x_iphonexspacegrey_portrait-e1568572639110-min.png" /> Reservation &nbsp;<img width="1100" height="2000" width_o="1100" height_o="2000" data-src="https://freight.cargo.site/t/original/i/54a8ca13722c7e1833d0553bee6f81cd06a7576677d1ccdabd9ff8f60eff8357/Maintenance3x_iphonexspacegrey_portrait-e1568572564281-min.png" data-mid="52561694" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/54a8ca13722c7e1833d0553bee6f81cd06a7576677d1ccdabd9ff8f60eff8357/Maintenance3x_iphonexspacegrey_portrait-e1568572564281-min.png" /> Maintenance3. E-magine ensures that existing resources are being used by buying back home appliances from the households that later on benefit from the service. <img width="1000" height="750" width_o="1000" height_o="750" data-src="https://freight.cargo.site/t/original/i/dc5541d6e03da095abab3adf47bac8281622e7b07412500614456633d1dfaaee/serviceModel.jpg" data-mid="52390027" border="0" src="https://freight.cargo.site/w/1000/i/dc5541d6e03da095abab3adf47bac8281622e7b07412500614456633d1dfaaee/serviceModel.jpg" /> Service System Map Process <img width="1920" height="926" width_o="1920" height_o="926" data-src="https://freight.cargo.site/t/original/i/21a39e81b0c7f51f306a4329f0a65623aa17e47aa70dd0d52f2c86a429cded18/e-magine-process-min.jpg" data-mid="52579009" border="0" src="https://freight.cargo.site/w/1000/i/21a39e81b0c7f51f306a4329f0a65623aa17e47aa70dd0d52f2c86a429cded18/e-magine-process-min.jpg" /> Process Overview Preparation We started our research from looking at the topic about electronic waste, in both global and local scale. After doing some secondary research, we locked our eyes into home appliances and how might we design to help replace ownership with sharing service with these products to reduce the waste. In the spirit of generative research, we decided to embed our research assuptions in some sacrificial prototypes.&nbsp;<img width="1000" height="750" width_o="1000" height_o="750" data-src="https://freight.cargo.site/t/original/i/00c18d1e31d93e12ada10d5f6566ed955af5d2cf7e850c45fb2ef28eac47d039/sketch1.jpg" data-mid="52568270" border="0" src="https://freight.cargo.site/w/1000/i/00c18d1e31d93e12ada10d5f6566ed955af5d2cf7e850c45fb2ef28eac47d039/sketch1.jpg" /> Initial Sketch <img width="1000" height="592" width_o="1000" height_o="592" data-src="https://freight.cargo.site/t/original/i/e3a8c893731ce4b912a465da4b06eb68d3e540e9563f30ca9b1ade8579dfb61b/usage.jpg" data-mid="52578604" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/e3a8c893731ce4b912a465da4b06eb68d3e540e9563f30ca9b1ade8579dfb61b/usage.jpg" /> Sacrificial Prototype <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/06134efb6119f5cdeb2b9b497f671788fcccde1ae6561094b151c651e434f73a/test-Tool.png" data-mid="52578605" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/06134efb6119f5cdeb2b9b497f671788fcccde1ae6561094b151c651e434f73a/test-Tool.png" /> Storyboard Field ResearchWe chose the student dormitory as our research field as it fitted into the sacrificial scenario we meant to test. In total, we conducted eight in-depth interviews and two intercept interviews. <img width="1000" height="750" width_o="1000" height_o="750" data-src="https://freight.cargo.site/t/original/i/6cbc26e89dfe55bc18078190554f8901ad1424f9cd1cab12e977fd4ebb75444c/co-Creation.jpg" data-mid="52579283" border="0" src="https://freight.cargo.site/w/1000/i/6cbc26e89dfe55bc18078190554f8901ad1424f9cd1cab12e977fd4ebb75444c/co-Creation.jpg" /> Scenario walk-through<img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/421f062ed33d52893b0d6b537c9ab0d7ac34c96239b099f0e887eb0fc269c96c/IMG_1107.png" data-mid="52579284" border="0" src="https://freight.cargo.site/w/1000/i/421f062ed33d52893b0d6b537c9ab0d7ac34c96239b099f0e887eb0fc269c96c/IMG_1107.png" /> Feedback about prototypes<img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/cfdb6ab98d0dade20e5b5f0f572cbd90bf3c13236f531fbb18e872baf4684079/IMG_1110.png" data-mid="52579317" border="0" src="https://freight.cargo.site/w/1000/i/cfdb6ab98d0dade20e5b5f0f572cbd90bf3c13236f531fbb18e872baf4684079/IMG_1110.png" /> In-depth interview Synthesizing Coming back from the field, we downloaded our data and made affinity mapping. The insights were:1. It is necessary to integrate a mechanism to protect sharing appliances and enable it to work2. Reminders should not be too “hot” to make people feel bothered3. The emotional attachment could help incentivize sense of care on the sharing of home appliances These insights helped us reconfigure our concept and moved onto overall experience prototyping. <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/00e35d3de08e44f92cc85fb5bf6e4548b8b472e9e93b9c2bd001a8f788299778/IMG_1142.png" data-mid="52579925" border="0" src="https://freight.cargo.site/w/1000/i/00e35d3de08e44f92cc85fb5bf6e4548b8b472e9e93b9c2bd001a8f788299778/IMG_1142.png" /> Affinity mapping Initial UX Video&nbsp; We decided to apply the insights we gathered into our design by using a video sketch to frame different touchpoints across the whole experience. Light and monotone sounds were used as notification cues, and basic app screen wireframes were built in the scenario. Production Phase <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/e879bbcbca421cbe6d759089272eeb408fe3129ce046c2005d52b0623eb7e0e3/IMG_1368.png" data-mid="52579932" border="0" src="https://freight.cargo.site/w/1000/i/e879bbcbca421cbe6d759089272eeb408fe3129ce046c2005d52b0623eb7e0e3/IMG_1368.png" /> Shooting session <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/a3d92c1fee312dd79f6feae6472b0c5eb253dfc9509fe62d1a03b538ac7dcb35/IMG_1265.png" data-mid="52580127" border="0" src="https://freight.cargo.site/w/1000/i/a3d92c1fee312dd79f6feae6472b0c5eb253dfc9509fe62d1a03b538ac7dcb35/IMG_1265.png" />Sound Picking ︎ Next Poject: Expat Helpline Toolkit https://yanglidesign.net/From-A-to-B Sun, 11 Dec 2022 22:33:32 +0000 Yang Li https://yanglidesign.net/From-A-to-B window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-86WBMK1KTE'); From A to B: a design research plan for health product innovation MY ROLE Project planner and pitcher &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; BRIEFCreate a research plan proposal for a diabetic tech startup called Diatel(psuedo name) on their potential new product innovation. Overview Goal&nbsp;The goal of the research is to help define a vision for Diatel's new venture. And the new venture will help Diatel to differentiate from the competitors and also better serve the needs of diabetics in the U.S. Current Status They are thinking about a digital product/service in relation to the telemedicine, and need to envision what their product could/should be. Research Role My role as a researcher to shape the plan is to allow the team to get excited about where they are heading to but also the directions needs to align with their existing product ecosystem, team reality and of course the most importantly, the user context. <img width="2309" height="1731" width_o="2309" height_o="1731" data-src="https://freight.cargo.site/t/original/i/9c286ae730a392d279ad9ffbfa0e84c0125bb92c656cb886af36d935a2260f7a/Service-Blueprint---Copy-of-Overview-1.jpg" data-mid="161787395" border="0" src="https://freight.cargo.site/w/1000/i/9c286ae730a392d279ad9ffbfa0e84c0125bb92c656cb886af36d935a2260f7a/Service-Blueprint---Copy-of-Overview-1.jpg" />Research Overview Step 0: Form <img width="2998" height="1334" width_o="2998" height_o="1334" data-src="https://freight.cargo.site/t/original/i/b863f69d2e68dbf84d8920f4214db10de41d4e55e11da3553dff0266be741a21/Service-Blueprint---Step-5.jpg" data-mid="161643025" border="0" src="https://freight.cargo.site/w/1000/i/b863f69d2e68dbf84d8920f4214db10de41d4e55e11da3553dff0266be741a21/Service-Blueprint---Step-5.jpg" /> Team Forming Overview Research Team: My team, depends on the scale, but one/two juniors for assisting the work and one senior for the direction Diatel Team: Who should be involved: Product, marketing and operation team should be involved. But most importantly, the product team needs to set up their time for this research project. The Diatel Team also needs to decide for each team, who would be the point of contact. The point of contact will be responsible for cordinating within the Diatel. There will be a talk with the CEO/leadership team to ask to appoint one. Brief: There needs to be a workshop session to clarify the brief: Why does the team get excited about telemedicine? Why does it have to be digital service product? Future? How far is the future? How long is the timeline? Step 1: Assess <img width="2670" height="1497" width_o="2670" height_o="1497" data-src="https://freight.cargo.site/t/original/i/884a70b9435e9f14c7c513388e1f47d10e6952abcb6a22f1caca8fbba6a16aab/Service-Blueprint---Step-6.jpg" data-mid="161643409" border="0" src="https://freight.cargo.site/w/1000/i/884a70b9435e9f14c7c513388e1f47d10e6952abcb6a22f1caca8fbba6a16aab/Service-Blueprint---Step-6.jpg" />Process Overview 🕸 Product Ecosystem Activities:&nbsp;Interviews with the Product Managers Outcome: Product Ecosystem Mapping Question Examples: PE(Product Ecosystem)1: Organization &amp; Strategy How is the organization structured, with respect to product development?What is its espoused product strategy, and how do those goals relate to real-world competitive landscape?What are the major rituals or checkpoints that drive product/strategy decisions? PE2: Physical, Digital, Social Infrastructure What architectural infrastructure and information systems make up the core product area at hand?What is the relationship between the product’s platforms, services, systems and this team’s ownership of their scope &amp; dependencies? PE3: Touchpoints &amp; Existing Performance What is the product’s existing surface area? How is it exposed to the world?How are users interacting with it?What are the key signals, data, or channels in use to paint a picture of the product’s performance? 🎳 Team Reality Activities: Workshop with the Diatel team Outcome: Team principles and capacity mapping Question Examples: TR1: Purpose &amp; Capability How is the team staffed and how are its members assigned, and in what structures?What’s the point of the team existing—and how do its various members see that?What is the extent of the team’s digital related capability?TR2: Shared Understanding Where does the team feel it has autonomy? What are the major felt constraints?How hands on does team have on understanding type 2 diabetes?How much does team know about telemedicine?What artifacts, systems, or language does the team use to characterize the user and business-strategic contexts it’s working in?How do the team members describe the purpose of their current work and its larger implications?TR3: Operations How often does team interact directly with diabetics 💉 User Context Activities: Existing research review; Expert interview with Diatel's designer, product managers Outcome: People-centered assumption mapping Question Examples: UC1: Community / Diabetics Living Environment How well does the team understand the specific family / community / environment of diabetics, its language and its norms?What roles and relationships are at play?Who is using the product, and in what ways?UC2: Goals &amp; Motivations How does the team characterize its various personas’ goals, or specific segments’ Jobs to be Done?Do we know what success looks like, in its potential variety of forms?UC3: Behavior What are people actually doing right now?What do we know about how they use Diatel's product?How do people with similar goals act, without Diatel's core product? Step 2: Discover <img width="2895" height="1381" width_o="2895" height_o="1381" data-src="https://freight.cargo.site/t/original/i/1dafd0aae9c248865e9220bdeea56014e01bd9464b8abb5603ef936d22c26fc4/Service-Blueprint---Step-7-1.jpg" data-mid="161786128" border="0" src="https://freight.cargo.site/w/1000/i/1dafd0aae9c248865e9220bdeea56014e01bd9464b8abb5603ef936d22c26fc4/Service-Blueprint---Step-7-1.jpg" /> Discover During the Discover phase, the team will go through three actions: 1.&nbsp;Lens-based market trend research; 2.&nbsp;Customer research; 3. Opportunity and idea generations workshop. Act 1:&nbsp;Lens-based market trend research During this step, through expert interviews and desk reviews, the team will look into the field of telemedicine with various lenses: Economical, Technological, Social, Legal, Medical and Ethical. The output of this step will be scenario cards and also case studies for inspirations. Example questions:What is telemedicineCurrent successful examples telemedicine product/company? Why are they successful?What are the implications of telemedicine in the next 10 years?(Through different lenses)What will be the projects situation of diabetics disease in the next 10 years?What are current available diabetics-related digital product in the market? Evaluate them? Act 2: Customer research During this step, the team will conduct 8-12 in-depth customer interviews to get a contextual understanding about their needs and challenges. The output of this step will be customer insights report and opportunity areas.Example questions:What are the relevant stakeholder related to type 2 diabetics?(Stakeholder mapping with patient/expert)What are the key scenarios for type 2 diabetics in their common living, seeking medical help and working situation? In these scenarios, what are their behaviors? What decisions do they need to make? How do they feel? What are their painpoints? (A day in the life, journey mapping, co-creation workshop)What are their thoughts on telemedicine? Their thoughts on technology?(Sacrificial concepts) Act 3: Opportunity and idea generation Workshop During this step, the team will invite relevant stakeholders to decide on which opportunity areas to pursue and then collective generate potential solutions under this opportunity area. The output of this step will be one opportunity area and ideas to bring to the prototyping. Step 3: Frame <img width="3062" height="1305" width_o="3062" height_o="1305" data-src="https://freight.cargo.site/t/original/i/089f1127406731d6234b2f83c12b3090c96ef14691592ace3c704039e33ed1ba/Service-Blueprint---Step-8.jpg" data-mid="161786222" border="0" src="https://freight.cargo.site/w/1000/i/089f1127406731d6234b2f83c12b3090c96ef14691592ace3c704039e33ed1ba/Service-Blueprint---Step-8.jpg" />Frame During the Frame phase, the team will outline and decide on which ideas to pursue furthure. And to achieve this goal, the team will first flesh out the ideas from the idea generation workshop with business model canvas. And secondly, the team will score the ideas based on the three aspects of innovation: Feasibility, Viability and Desirability. Example Questions -Feasibility&nbsp; How well does the idea fit into Diatel's organization, structure?How well does the idea fit into Diatel's physical, digital and social infrasturcture?How well does the idea fit into Diatel's touch points and existing performance? Example Questions -Viability How well does the idea fit into Diatel team's purpose?How well does the idea fit into Diatel's shared understanding?How well does the idea fit into Diatel's operations? Example Actions -Desirability Create low-fidelity prototypes to test with diabetics patients to understand their opinions Step 4: Envision <img width="3025" height="1322" width_o="3025" height_o="1322" data-src="https://freight.cargo.site/t/original/i/f772a318f111515e209609656c25fc7b2f62b96399a74bfa4f754c01de414ebf/Service-Blueprint---Step-9.jpg" data-mid="161786586" border="0" src="https://freight.cargo.site/w/1000/i/f772a318f111515e209609656c25fc7b2f62b96399a74bfa4f754c01de414ebf/Service-Blueprint---Step-9.jpg" />Envision During the Envision phase, the team will present the learnings and potential directions in an interactive storytelling format. Three directions will be made in the form of clikable digital prototype accompanied with a video to explain what it entails and the reasons behind. An exhibition will also be held showing the process in each step and the top three directions. To make it more accessible, there will be booklet(digital or physical) to clearly indicate the process and next steps. ︎ Next Poject: Expat Helpline Toolkit https://yanglidesign.net/Cadeau Thu, 09 Apr 2020 15:56:48 +0000 Yang Li https://yanglidesign.net/Cadeau window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-86WBMK1KTE'); Cadeau MY ROLE Ideate on the clothing donation app ;Created 2 rounds of prototypes within 1 week;Did user testing with the prototypes and iterated from the feedback BRIEF Create an app for social cause CONCEPTA more transparent clothing donation experience ADVISORS Tim Kekeritz Frank Rausch Background With poverty being one of the greatest global challenges the world faces, the team decided to search for ways to design a better solution to address this issue. This led to the creation of Cadeau, a motivational app that helps donors track their clothing donations in a rewarding way. <img width="1024" height="768" width_o="1024" height_o="768" data-src="https://freight.cargo.site/t/original/i/fd4f63acea6d018f4aacad40ad0b8028579f122a6389f889f5c582a1a1b821f4/1-3-1024x768.png" data-mid="102918503" border="0" src="https://freight.cargo.site/w/1000/i/fd4f63acea6d018f4aacad40ad0b8028579f122a6389f889f5c582a1a1b821f4/1-3-1024x768.png" /> What is Cadeau? Cadeau makes giving more transparent as donors can track the full journey of where their clothing donations go and see the positive impact they have made to those in need. <img width="1024" height="768" width_o="1024" height_o="768" data-src="https://freight.cargo.site/t/original/i/174f352eb903891066a6c2460d84d3a70a23ab1c2314ad3b1515c7051e0250cf/2-4-1024x768.png" data-mid="102918513" border="0" src="https://freight.cargo.site/w/1000/i/174f352eb903891066a6c2460d84d3a70a23ab1c2314ad3b1515c7051e0250cf/2-4-1024x768.png" /> How does Cadeau work? Donors are given a tracking code to add to his or her donation bag each time they make a donation. The app then provides a nearest drop-off location for donations to be dropped off. The user interface includes guidelines for the donation process, together with a record and visualization of past donations. Graphics are placed in line with a short text explaining each step (e.g., donation requirements, how to enable tracking, and where donations can be dropped off). Visualization and history of past donations offer donors feedback on their total donations to date, the stage in which their donations are at, and who they have ultimately helped. <img width="1024" height="769" width_o="1024" height_o="769" data-src="https://freight.cargo.site/t/original/i/11ad0ea2ef612eca3be39e67720fe5654a77b105dadfb2717a9efe7a9f5e1766/3-10-1024x769.jpg" data-mid="102918518" border="0" src="https://freight.cargo.site/w/1000/i/11ad0ea2ef612eca3be39e67720fe5654a77b105dadfb2717a9efe7a9f5e1766/3-10-1024x769.jpg" /> <img width="720" height="405" width_o="720" height_o="405" data-src="https://freight.cargo.site/t/original/i/40c930a85ce784e094d2f08a21912ea137cfcbae1fefd422cb864f0724dbb5dd/3.gif" data-mid="102932235" border="0" src="https://freight.cargo.site/w/720/i/40c930a85ce784e094d2f08a21912ea137cfcbae1fefd422cb864f0724dbb5dd/3.gif" /> Instruct on how to donate <img width="720" height="405" width_o="720" height_o="405" data-src="https://freight.cargo.site/t/original/i/19ba56f9edc25e99bf865f98e78ab29e04bb2c68bc4e7f6114d7b08649c4d4d2/1.gif" data-mid="102929522" border="0" src="https://freight.cargo.site/w/720/i/19ba56f9edc25e99bf865f98e78ab29e04bb2c68bc4e7f6114d7b08649c4d4d2/1.gif" /> Confirm on dropoff <img width="720" height="405" width_o="720" height_o="405" data-src="https://freight.cargo.site/t/original/i/591063dd08077cef7bdf9126168d48dc6cb9e25e48bd65ba9eb6d34571e244f9/2.gif" data-mid="102929697" border="0" data-scale="100" src="https://freight.cargo.site/w/720/i/591063dd08077cef7bdf9126168d48dc6cb9e25e48bd65ba9eb6d34571e244f9/2.gif" /> Track the donation <img width="1920" height="1080" width_o="1920" height_o="1080" data-src="https://freight.cargo.site/t/original/i/6b5b57ad5f74abdd794fd525fd16d985d00771baacae8698c466285ce1532781/5.001.jpeg" data-mid="102932575" border="0" src="https://freight.cargo.site/w/1000/i/6b5b57ad5f74abdd794fd525fd16d985d00771baacae8698c466285ce1532781/5.001.jpeg" /> Donation Instruction <img width="1920" height="1080" width_o="1920" height_o="1080" data-src="https://freight.cargo.site/t/original/i/2cbd4069a81c73037e0f50f612e37b1f0713a0577ff3f7bf44070838b038659b/8.002.jpeg" data-mid="102932741" border="0" src="https://freight.cargo.site/w/1000/i/2cbd4069a81c73037e0f50f612e37b1f0713a0577ff3f7bf44070838b038659b/8.002.jpeg" /> Drop-off Confirmation <img width="1920" height="1080" width_o="1920" height_o="1080" data-src="https://freight.cargo.site/t/original/i/36a5efa69fa45a64ac3bce395c148e656d25b1059b5dee58512e846a2adf301a/5.003.jpeg" data-mid="102932579" border="0" src="https://freight.cargo.site/w/1000/i/36a5efa69fa45a64ac3bce395c148e656d25b1059b5dee58512e846a2adf301a/5.003.jpeg" /> Tracking Panel <img width="1920" height="1080" width_o="1920" height_o="1080" data-src="https://freight.cargo.site/t/original/i/39a11a4cca208cd2da4abde9ca59a6c7e8b7c0f04034df8e1e330cf7e3920190/8.003.jpeg" data-mid="102932745" border="0" src="https://freight.cargo.site/w/1000/i/39a11a4cca208cd2da4abde9ca59a6c7e8b7c0f04034df8e1e330cf7e3920190/8.003.jpeg" /> Delivery Process <img width="3994" height="2660" width_o="3994" height_o="2660" data-src="https://freight.cargo.site/t/original/i/60505b3c05573913ef71b4242c25d4eacb60a27a42dc4ebc6ea084fd25916618/journey.png" data-mid="102930026" border="0" src="https://freight.cargo.site/w/1000/i/60505b3c05573913ef71b4242c25d4eacb60a27a42dc4ebc6ea084fd25916618/journey.png" /> Experience Jouney Sketch <img width="2532" height="2685" width_o="2532" height_o="2685" data-src="https://freight.cargo.site/t/original/i/f59e24a12b4fddd82cee7b0e2a59bad453ae841a9d6c68b1fbf89262c663c4f8/IMG_3263.png" data-mid="102932113" border="0" src="https://freight.cargo.site/w/1000/i/f59e24a12b4fddd82cee7b0e2a59bad453ae841a9d6c68b1fbf89262c663c4f8/IMG_3263.png" /> Key Paper Screens <img width="3024" height="4032" width_o="3024" height_o="4032" data-src="https://freight.cargo.site/t/original/i/f165f1d1671bfcb1fcb9018f11466beacf62e61e859bd72bccdc2b40c3c2ef53/ProductStatement.png" data-mid="102930048" border="0" src="https://freight.cargo.site/w/1000/i/f165f1d1671bfcb1fcb9018f11466beacf62e61e859bd72bccdc2b40c3c2ef53/ProductStatement.png" /> Product Statement <img width="3024" height="4032" width_o="3024" height_o="4032" data-src="https://freight.cargo.site/t/original/i/6cd9bd2a747c315c3684bb9739c923c778432a6e17b975f08877bcc2ce763d22/paperPrototype.png" data-mid="102930058" border="0" src="https://freight.cargo.site/w/1000/i/6cd9bd2a747c315c3684bb9739c923c778432a6e17b975f08877bcc2ce763d22/paperPrototype.png" />First Paper Prototype <img width="2836" height="2078" width_o="2836" height_o="2078" data-src="https://freight.cargo.site/t/original/i/218697ba3c6a1f6fb09eeadec16b709034b38046ae1e486235c81cbe17a02dbb/secondPrototype.png" data-mid="102930105" border="0" src="https://freight.cargo.site/w/1000/i/218697ba3c6a1f6fb09eeadec16b709034b38046ae1e486235c81cbe17a02dbb/secondPrototype.png" /> Second Paper Prototype ︎ Next Poject: Expat Helpline Toolkit https://yanglidesign.net/Expat-Helpline-Toolkit Sun, 13 Oct 2019 18:24:39 +0000 Yang Li https://yanglidesign.net/Expat-Helpline-Toolkit window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-86WBMK1KTE'); Expat Helpline Toolkit CONCEPT Improve current expat helpline service by providing a toolkit for volunteers, to keep the consistency of the service and support constant growth in the near future BRIEF Design a service that helps people increase social capital through mutual trust and interdependence(During Service Design Class at CIID) MY ROLEFacilitated overall process among team members; Created various tools and conducted interview and co-creation session through research phase; Created ecosystem maps and storyboarding for the design video TEAM&nbsp; MEMBERS Hiroki Sato Mitsu K. Shah ADVISORS Magaret Shear Dianna Miller Context Denmark is not a traditionally immigrant country, and expats are often met with difficulties of settiling in. The situation is even more challenging when it comes to expats with children.&nbsp; In this project, together with my two classmates at CIID, we decided to investigate on how might we help expat parents in Copenhagen to settle in. Process During the three-week service design course, with the aim of helping expat parents in Copenhagen increase their social capital, our project went from problem scoping, to extensive research, to iterative prototyping, and in the end, we brought the design into the real life to test. <img width="2804" height="1552" width_o="2804" height_o="1552" data-src="https://freight.cargo.site/t/original/i/5b6da51174fdaffb86bc7976955c240b24ad49882edc1cd1f2134c63e1db7aa7/Screen-Shot-2019-10-14-at-11.17.54.png" data-mid="52616708" border="0" src="https://freight.cargo.site/w/1000/i/5b6da51174fdaffb86bc7976955c240b24ad49882edc1cd1f2134c63e1db7aa7/Screen-Shot-2019-10-14-at-11.17.54.png" />Project journey Problem Scoping: Gorilla + Indepth Interviews <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/ef0a2390163c19fc557a8f862f62fbfb6474691f24c1665cb8b1fb4d1e86614f/IMG_8162.JPG" data-mid="52602363" border="0" src="https://freight.cargo.site/w/1000/i/ef0a2390163c19fc557a8f862f62fbfb6474691f24c1665cb8b1fb4d1e86614f/IMG_8162.JPG" /> Intercept interview with Danish locals <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/c3ad24776db5ef98aff75a0d5ff96d2f68f825ab4dfaa267bf5759ed6ec0634a/IMG_8115.JPG" data-mid="52602364" border="0" src="https://freight.cargo.site/w/1000/i/c3ad24776db5ef98aff75a0d5ff96d2f68f825ab4dfaa267bf5759ed6ec0634a/IMG_8115.JPG" /> An in-depth interview with a newly arriving expat family <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/49a600c8db5c05b91583e8f842746804422daf8a4453f43be8403d5fb73f326a/IMG_5777.png" data-mid="52602374" border="0" src="https://freight.cargo.site/w/1000/i/49a600c8db5c05b91583e8f842746804422daf8a4453f43be8403d5fb73f326a/IMG_5777.png" /> An in-depth interview with a repatriate expat <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/46646af26eb84dc96b779bc9162ea567b774e306ffbc9f0367102828fff29b22/IMG_6608.png" data-mid="52602928" border="0" src="https://freight.cargo.site/w/1000/i/46646af26eb84dc96b779bc9162ea567b774e306ffbc9f0367102828fff29b22/IMG_6608.png" />Tool 1: Relation mapping Mapping out who are the stakeholders around your children <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/281f22fc755f4c7a4979b8d5b28ead40ed2bcd0909e1dadfa0e3f499cf7289b3/IMG_6609.png" data-mid="52602929" border="0" src="https://freight.cargo.site/w/1000/i/281f22fc755f4c7a4979b8d5b28ead40ed2bcd0909e1dadfa0e3f499cf7289b3/IMG_6609.png" /> Tool 2: Emotion Seismograph Understand emotionally significant moments of the expat journey <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/85220980423600ea0c55300118821e53e011132f7637b69bf056cdc708ece6bf/IMG_6660.png" data-mid="52602910" border="0" src="https://freight.cargo.site/w/1000/i/85220980423600ea0c55300118821e53e011132f7637b69bf056cdc708ece6bf/IMG_6660.png" /> Synthesis Create affinity mapping based on whether it is for parents or children and how the emotion corresponds Insights: With the interviews, we have gained two insights:1. Just arriving into the country is the most stressful moment throughout the whole expat journey. According to our field research, typically, an expat will experience stress at four different stages of the expat journey, and the most stressful moments happened when they first arrived at the new country without any local support. 2. People who have experience as expat are enthusiastic about sharing their knowledge and want to help people in the similar situation. That was when we found the Expat Helpline.&nbsp;<img width="2800" height="1428" width_o="2800" height_o="1428" data-src="https://freight.cargo.site/t/original/i/d05df975eb3940f1344526373982b58a29c7a8c7a7ff246b784a4c299aeaafdb/Screen-Shot-2019-10-14-at-03.11.43.png" data-mid="52602389" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/d05df975eb3940f1344526373982b58a29c7a8c7a7ff246b784a4c299aeaafdb/Screen-Shot-2019-10-14-at-03.11.43.png" />Emotional journey as expat families Working with Expat Helpline Reena was both an expat who has been through all the challenges adapting to Copenhagen, also, she is an active contributor to the expat community: along with her husband and another expat family, they created an Expat Helpline that aims to help with challenges expat families face in the beginning.We found Reena through a Facebook post. Reena’s enthusiasm and passion for the helpline moved us, and we decided to join forces with her and helped her provide service to expats she has envisioned. <img width="950" height="696" width_o="950" height_o="696" data-src="https://freight.cargo.site/t/original/i/13956fa3322ca5628c09712c0e1380e2f9579e030a48bdfdbe7060114505e4e4/Screen-Shot-2019-10-14-at-04.09.50.png" data-mid="52603243" border="0" data-scale="100" src="https://freight.cargo.site/w/950/i/13956fa3322ca5628c09712c0e1380e2f9579e030a48bdfdbe7060114505e4e4/Screen-Shot-2019-10-14-at-04.09.50.png" /> <img width="960" height="720" width_o="960" height_o="720" data-src="https://freight.cargo.site/t/original/i/8184878a863e78a70c1c725e0518cfb0adcd0f902a0e8e096a4ec495a9521624/expatHelpline.jpg" data-mid="52584802" border="0" src="https://freight.cargo.site/w/960/i/8184878a863e78a70c1c725e0518cfb0adcd0f902a0e8e096a4ec495a9521624/expatHelpline.jpg" /> Reena and her Expat Helpline During the in-depth interview, we helped Expat Helpline map out their backstage. 1. Four families keep an online document that contains up-to-date information about childhood options in Copenhagen. 2. Two families have the phone circulating within to answer the phone for one hour every Sunday. <img width="1920" height="1080" width_o="1920" height_o="1080" data-src="https://freight.cargo.site/t/original/i/2ee43fb5ecd067d6790e4cf048130ec3ce9a676bd38da16bf76940982ee98b83/Expat-Helpline1.018.png" data-mid="52604261" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/2ee43fb5ecd067d6790e4cf048130ec3ce9a676bd38da16bf76940982ee98b83/Expat-Helpline1.018.png" /> Current Service System Map Co-creation Sessions To better understand Reena`s vision, we had a two-hour co-creation session with her. Many activities were designed to help her rethink what the core value and offering of the service, different touchpoints across the experience, what the stakeholders are, and what the future of the organization will lead to. <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/5d8471b6cc3643b6dde0fb4e05b44899f6e6a8b087e17bdf0659ad143bb3afa6/IMG_8205.JPG" data-mid="52603383" border="0" src="https://freight.cargo.site/w/1000/i/5d8471b6cc3643b6dde0fb4e05b44899f6e6a8b087e17bdf0659ad143bb3afa6/IMG_8205.JPG" /> Co-creation tool test with faculty<img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/ddfb3399d6677b41d63cd20cecb93eabad3128596070e8d1cf33abd7df233aac/IMG_6743.png" data-mid="52603506" border="0" src="https://freight.cargo.site/w/1000/i/ddfb3399d6677b41d63cd20cecb93eabad3128596070e8d1cf33abd7df233aac/IMG_6743.png" /> Tool 1: Value poster Three different posters express different values of the service, choose to understand which one anchors the essential value <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/bf9aa13840a8619b0fc1f02bb20b8d507d1c53f8f09acdd50ba95deb53a936ce/IMG_6755.png" data-mid="52603561" border="0" src="https://freight.cargo.site/w/1000/i/bf9aa13840a8619b0fc1f02bb20b8d507d1c53f8f09acdd50ba95deb53a936ce/IMG_6755.png" /> Tool 2: Product Statement Make clear what is the core service by filling out product statement<img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/6be8c944485f7eaedfba8571cfbd5520782d1695da51d5e55a4ade4d628135be/Board.png" data-mid="52604450" border="0" src="https://freight.cargo.site/w/1000/i/6be8c944485f7eaedfba8571cfbd5520782d1695da51d5e55a4ade4d628135be/Board.png" /> Tool 3: Spatial Storming Understand who are the target audience by choosing which are the best place to promote the service<img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/2382ba34ff8619e4483a1b2b6fb094a3941b1848cb350677540289b36541ef4b/IMG_6776.png" data-mid="52603730" border="0" src="https://freight.cargo.site/w/1000/i/2382ba34ff8619e4483a1b2b6fb094a3941b1848cb350677540289b36541ef4b/IMG_6776.png" /> Tool 4: Scenario Storming Explain two scenarios expat parents will face during the adaptation phase and ask how Expat Helplin can help by playing out the scenarios <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/a8d1964fbab66efe9f6e956dac62b7968a5e0dfd814ee315e81ff7c3728f66f6/IMG_6331.png" data-mid="52603734" border="0" src="https://freight.cargo.site/w/1000/i/a8d1964fbab66efe9f6e956dac62b7968a5e0dfd814ee315e81ff7c3728f66f6/IMG_6331.png" /> Tool 5: Stakeholder map Understand what are the potential stakeholders could involve in the service and how to build a mutually beneficial relationship From the co-creation session, we had four notable insights: 1. Expat Helpline is a voluntary service that provides childhood options to expat parents in a positive way;2. The service should grow organically: she did not want an overnight sensation;3. The service should maintain consistency on the provided information and a positive tone of voice;4. In the future, the service should be accessible for volunteers and expat parents outside Copenhagen too. Iterative Prototyping The gathered insights guided on us to focus more on the service provider side of the design. How can we design to support organic growth while maintaining a consistent tone of voice?We decided to assemble a volunteer toolkit quickly and went straight to bodystorming with our classmate. The volunteer toolkit is a box that contained one call log, one calling protocol paper, one information collection book, one Expat Helpline logo, one “phone” and one “charger”. During the bodystorming, we understood what service would be helpful for a new volunteer without prior knowledge of the service. Combining advice from our teachers, we decided to create a roadmap to envision what service can be implemented at the current stage and in the near future. And in considerations of feasibility and to meet different needs at different stages, we used different technology to prototype: Google Excelsheet would be sufficient while a more integrated digital platform will meet an evergrowing demand from both users and service providers` side. <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/ac57ef47c21add1c92a48d7f505b0cd14f52a01837093425548ef2f85089fa8e/JPEG-image-94F9B67FDA24-1.jpeg" data-mid="52658276" border="0" src="https://freight.cargo.site/w/1000/i/ac57ef47c21add1c92a48d7f505b0cd14f52a01837093425548ef2f85089fa8e/JPEG-image-94F9B67FDA24-1.jpeg" /> Prototype of volunteer toolbox <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/6178ee77e546ea649adee9f83e38e2a583636c3eb78f1bdcfbcd7722aadde490/IMG_8244.JPG" data-mid="52606988" border="0" data-scale="97" src="https://freight.cargo.site/w/1000/i/6178ee77e546ea649adee9f83e38e2a583636c3eb78f1bdcfbcd7722aadde490/IMG_8244.JPG" /> Bodystorming with prototype Concept How do you design to improve the current service? In estimation, there will be two more families joining the volunteer service in the upcoming months. To better onboard the new volunteers and keep track of the calling history, we created a volunteer toolkit for them based on Google Excel Sheet. <img width="1920" height="1080" width_o="1920" height_o="1080" data-src="https://freight.cargo.site/t/original/i/cec6b7f3cd3af600beb7731ecae61e5c449a3612ca9bff9dd61f6fc58213aff5/Expat-Helpline1.019.png" data-mid="52604267" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/cec6b7f3cd3af600beb7731ecae61e5c449a3612ca9bff9dd61f6fc58213aff5/Expat-Helpline1.019.png" /> Updated Service System Map How does Volunteer Toolkit work? Volunteers can open the toolkit from one shared Google Excel file. By clicking on different tabs, they can access answering protocol and information about different childhood options, input call logs, and also make updates on all these relevant information within the same platform. <img width="539" height="404" width_o="539" height_o="404" data-src="https://freight.cargo.site/t/original/i/54b8b7eda6ca02993be7cf23397349815b089c4d277e20ccf129a0463ab806be/gifExpatHelpline.gif" data-mid="52584874" border="0" data-scale="100" src="https://freight.cargo.site/w/539/i/54b8b7eda6ca02993be7cf23397349815b089c4d277e20ccf129a0463ab806be/gifExpatHelpline.gif" /> Volunteer Toolkit Based on Google Excel Sheet What do you envision the future of Expat Helpline? We envision the service will grow and there will be more members involved. Massive information flow will make the service hard to maintain consistency with simple tools like Excel sheets. The geological expansion of the volunteer group will make the physical phone inaccessible. <img width="709" height="532" width_o="709" height_o="532" data-src="https://freight.cargo.site/t/original/i/a64aafe1eb143351b23b168f779bc0b5ec772cd45bf387de6c7e6305fd4daa9d/expatHelplinePrototype.gif" data-mid="52584954" border="0" data-scale="100" src="https://freight.cargo.site/w/709/i/a64aafe1eb143351b23b168f779bc0b5ec772cd45bf387de6c7e6305fd4daa9d/expatHelplinePrototype.gif" /> How can we design to support the organic growth of Expat Helpline to face these challenges? We envisionan all-service digital platform that integrates the previous functions and expands its capacity. The digital platform will be in the form of a desktop app. Volunteers in the front line will use it to schedule the time, answer the call, update information as well as connect. At the backstage, Reena`s family and another founder family will be working in the management. And also, there will be technical support to maintain the running of the platform. <img width="1920" height="1080" width_o="1920" height_o="1080" data-src="https://freight.cargo.site/t/original/i/765c9336628843feb0f0f78d677245257fdee2d9563d94566270ef8aaf26fdd8/Expat-Helpline1.022.png" data-mid="52604270" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/765c9336628843feb0f0f78d677245257fdee2d9563d94566270ef8aaf26fdd8/Expat-Helpline1.022.png" /> Future Service System Test <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/924ebb15decc30e68dc61f3c35fa14b511af558c77c95e6805dde3039225bd05/JPEG-image-1464CBA7A38F-1.jpeg" data-mid="52604275" border="0" src="https://freight.cargo.site/w/1000/i/924ebb15decc30e68dc61f3c35fa14b511af558c77c95e6805dde3039225bd05/JPEG-image-1464CBA7A38F-1.jpeg" />Our prototype being displayed at international citizen`s day, an event designed for expat community in Denmark <img width="3088" height="2316" width_o="3088" height_o="2316" data-src="https://freight.cargo.site/t/original/i/fc6ef2a0f13ef7b7bd9c448840a2a6658b2419b73eae7cf276537dc4adcc0aee/JPEG-image-34F93F6BF6DC-1.jpeg" data-mid="52604281" border="0" src="https://freight.cargo.site/w/1000/i/fc6ef2a0f13ef7b7bd9c448840a2a6658b2419b73eae7cf276537dc4adcc0aee/JPEG-image-34F93F6BF6DC-1.jpeg" /> Selfie mode in front of our prototype During the test, many parents showed their interest in joining the expat helpline, and our toolkit received several feedbacks, in terms of the classifications of the information and what would be the best way to involve the new volunteers in the feedback session.&nbsp; ︎ Next Poject: E-magine https://yanglidesign.net/Playground Sun, 11 Aug 2019 06:22:06 +0000 Yang Li https://yanglidesign.net/Playground window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-86WBMK1KTE'); I love the idea of workshop: I love participating and experimenting with different design disciplines; working with people from different backgrounds gives me great satisfaction. Here are some workshops and exhibitions I have been involved: <img width="828" height="915" width_o="828" height_o="915" data-src="https://freight.cargo.site/t/original/i/1e4806a2fc123de28ad74613416b3223d004f57fff216bfb897f08be7788a57f/IMG_1E9D3359CD55-2.jpeg" data-mid="52594846" border="0" src="https://freight.cargo.site/w/828/i/1e4806a2fc123de28ad74613416b3223d004f57fff216bfb897f08be7788a57f/IMG_1E9D3359CD55-2.jpeg" /> <img width="1340" height="1005" width_o="1340" height_o="1005" data-src="https://freight.cargo.site/t/original/i/d87ad44cdf905d8ba4a2c62900cc1b37dcd752375f323dd0c5159cb3b1bb7229/SeedTrampoline.jpg" data-mid="52594669" border="0" src="https://freight.cargo.site/w/1000/i/d87ad44cdf905d8ba4a2c62900cc1b37dcd752375f323dd0c5159cb3b1bb7229/SeedTrampoline.jpg" /> <img width="1340" height="989" width_o="1340" height_o="989" data-src="https://freight.cargo.site/t/original/i/088c2c0055d0436ba645c7de5089acedb07446b1aee5e013ca223e24aad0da12/IMG_5379-2_1340_c.jpeg" data-mid="52596396" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/088c2c0055d0436ba645c7de5089acedb07446b1aee5e013ca223e24aad0da12/IMG_5379-2_1340_c.jpeg" /> “Seed Trampoline” Speculative design workshop exploring time in an alternative context at Domaine de Boisbuchet, France, 2017 Click for more︎ <img width="1340" height="1005" width_o="1340" height_o="1005" data-src="https://freight.cargo.site/t/original/i/59982951de2a1ff497f7b3666ee5984f4439e747733b89ce745c9a1fc61343bf/lab1.jpg" data-mid="52594480" border="0" src="https://freight.cargo.site/w/1000/i/59982951de2a1ff497f7b3666ee5984f4439e747733b89ce745c9a1fc61343bf/lab1.jpg" /> <img width="2250" height="1572" width_o="2250" height_o="1572" data-src="https://freight.cargo.site/t/original/i/66f6642d126fc3e0cd07d06d691d5083556f0a41a5699293fa5a5722cdfde8bc/Screen-Shot-2019-10-14-at-00.51.42.png" data-mid="52596472" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/66f6642d126fc3e0cd07d06d691d5083556f0a41a5699293fa5a5722cdfde8bc/Screen-Shot-2019-10-14-at-00.51.42.png" /> “Another Spoon?” Speculative objects exhibited at 2050 Youth Conference at Hangzhou, China, 2018 Click for more︎ <img width="3264" height="2448" width_o="3264" height_o="2448" data-src="https://freight.cargo.site/t/original/i/e8ac4f26674c5c3a7860c646b8d3da5627d0464cd7b239faeccb371c30a10ed6/IMG_2340.JPG" data-mid="52595101" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/e8ac4f26674c5c3a7860c646b8d3da5627d0464cd7b239faeccb371c30a10ed6/IMG_2340.JPG" /> <img width="3264" height="2448" width_o="3264" height_o="2448" data-src="https://freight.cargo.site/t/original/i/755f7558fbbd67f760730e02145fbac8612d6e8708c9903528fb79cb001a674c/IMG_2335.JPG" data-mid="52596193" border="0" src="https://freight.cargo.site/w/1000/i/755f7558fbbd67f760730e02145fbac8612d6e8708c9903528fb79cb001a674c/IMG_2335.JPG" /> “Join Little Paris” Social Design workshop mapping and envisioning the community identity at Plovdiv, Bulgaria, 2018 <img width="1600" height="900" width_o="1600" height_o="900" data-src="https://freight.cargo.site/t/original/i/a9d00e3e73ce788ac45c9a1efd91e07155d7dc9d401abd2ba0d8f31a9d6f995d/7dcb4c64-310d-4125-b872-e5f417bb9043.jpg" data-mid="52596165" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/a9d00e3e73ce788ac45c9a1efd91e07155d7dc9d401abd2ba0d8f31a9d6f995d/7dcb4c64-310d-4125-b872-e5f417bb9043.jpg" /> <img width="2000" height="1333" width_o="2000" height_o="1333" data-src="https://freight.cargo.site/t/original/i/0df512f491ffe8d911d07c50ce5c17b81d680222c20b37e5c4414b4b4ddc81fe/Archi-Cycling_D2_84.jpg" data-mid="52596826" border="0" src="https://freight.cargo.site/w/1000/i/0df512f491ffe8d911d07c50ce5c17b81d680222c20b37e5c4414b4b4ddc81fe/Archi-Cycling_D2_84.jpg" /> <img width="3264" height="2448" width_o="3264" height_o="2448" data-src="https://freight.cargo.site/t/original/i/29db014e37ef3ff4f9cb00de168eba9c9991274b6e112b5d21d2ba64fd57b41a/IMG_2640.JPG" data-mid="52595103" border="0" src="https://freight.cargo.site/w/1000/i/29db014e37ef3ff4f9cb00de168eba9c9991274b6e112b5d21d2ba64fd57b41a/IMG_2640.JPG" /> Image courtesy CollecX “Wave” Material Design workshop exploring recycled foam as material at Barcelona, Spain, 2018 <img width="3544" height="4778" width_o="3544" height_o="4778" data-src="https://freight.cargo.site/t/original/i/48988724476fb00101adeb95647c72458ef112b0708d12974f0a7df0cb7814c1/IMG_8032.JPG" data-mid="52595599" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/48988724476fb00101adeb95647c72458ef112b0708d12974f0a7df0cb7814c1/IMG_8032.JPG" /> <img width="3840" height="5760" width_o="3840" height_o="5760" data-src="https://freight.cargo.site/t/original/i/f7cd514b735c213343909ee9aa907ef2eb3cce5ef2eb14981813b8d693905766/IMG_8031.JPG" data-mid="52595602" border="0" src="https://freight.cargo.site/w/1000/i/f7cd514b735c213343909ee9aa907ef2eb3cce5ef2eb14981813b8d693905766/IMG_8031.JPG" /> Image courtesy Fernando Laposse “Agave Dome” Material Design workshop exploring and experimenting with natural plant agave at Syracusa, Italy, 2019&nbsp; <img width="3265" height="2599" width_o="3265" height_o="2599" data-src="https://freight.cargo.site/t/original/i/0534256857b1b9f43396ae602c0892e91f55c6e3c30f0906a03b6ee8995f6a24/IMG_3141.jpeg" data-mid="160528084" border="0" src="https://freight.cargo.site/w/1000/i/0534256857b1b9f43396ae602c0892e91f55c6e3c30f0906a03b6ee8995f6a24/IMG_3141.jpeg" /> <img width="3614" height="2382" width_o="3614" height_o="2382" data-src="https://freight.cargo.site/t/original/i/50faecec07e89fde59116e66512598fdeda0daaf8138161cb8d95382bec2be23/IMG_3089.jpeg" data-mid="160528328" border="0" src="https://freight.cargo.site/w/1000/i/50faecec07e89fde59116e66512598fdeda0daaf8138161cb8d95382bec2be23/IMG_3089.jpeg" /> <img width="3340" height="2446" width_o="3340" height_o="2446" data-src="https://freight.cargo.site/t/original/i/fa48596ffa8817c930a06a3069348db5f57835951e2d18ab0e0ae7bf4d3bf444/IMG_3028.jpg" data-mid="160529749" border="0" src="https://freight.cargo.site/w/1000/i/fa48596ffa8817c930a06a3069348db5f57835951e2d18ab0e0ae7bf4d3bf444/IMG_3028.jpg" /> <img width="3960" height="2519" width_o="3960" height_o="2519" data-src="https://freight.cargo.site/t/original/i/0975f2597c65b3e12675de2471423d66b38f556a7e0cc836df4f74cdecdaee8f/IMG_3078.jpg" data-mid="160530371" border="0" src="https://freight.cargo.site/w/1000/i/0975f2597c65b3e12675de2471423d66b38f556a7e0cc836df4f74cdecdaee8f/IMG_3078.jpg" /> Image Courtesy Yang Li “Cultivamos Cultura” BioArt workshop exploring intersections between biology, art and philosophy at São Luís, Portugal, 2022 <img width="1728" height="1296" width_o="1728" height_o="1296" data-src="https://freight.cargo.site/t/original/i/60c127754175085d74f12c436413e0478446367777a9896e57ec94265805762b/neorural.jpg" data-mid="52597526" border="0" data-scale="100" src="https://freight.cargo.site/w/1000/i/60c127754175085d74f12c436413e0478446367777a9896e57ec94265805762b/neorural.jpg" /> <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/c6af3c2043f61c08d8b2dd9badca1d2c3e14ed44d3a9b3206d44e39fecdcef52/JPEG-image-26F3FBB965A1-1.jpeg" data-mid="52597500" border="0" src="https://freight.cargo.site/w/1000/i/c6af3c2043f61c08d8b2dd9badca1d2c3e14ed44d3a9b3206d44e39fecdcef52/JPEG-image-26F3FBB965A1-1.jpeg" /> Image courtesy Human Ecosystem Relazionale “Reflection on colonialism in Speculative Design” Speculative Design workshop exploring NeoRurality at Rome, Italy, 2019 <img width="2870" height="3024" width_o="2870" height_o="3024" data-src="https://freight.cargo.site/t/original/i/754e5031846a63a7a3227138d176593fc5a4736f0be9e119497a578a77e043e6/IMG_3492.jpg" data-mid="160526214" border="0" src="https://freight.cargo.site/w/1000/i/754e5031846a63a7a3227138d176593fc5a4736f0be9e119497a578a77e043e6/IMG_3492.jpg" /> <img width="828" height="1022" width_o="828" height_o="1022" data-src="https://freight.cargo.site/t/original/i/84b4c8b6baf720e700ffca4f73b4e0d7eb72a35d72bbfc90117ba1758bb587a6/IMG_166CFAFCB372-1.jpeg" data-mid="160527440" border="0" src="https://freight.cargo.site/w/828/i/84b4c8b6baf720e700ffca4f73b4e0d7eb72a35d72bbfc90117ba1758bb587a6/IMG_166CFAFCB372-1.jpeg" /> <img width="828" height="1004" width_o="828" height_o="1004" data-src="https://freight.cargo.site/t/original/i/99a22835bb3bcb76da7928b04af8f0d4a42a4c97d7a96ce0478991589db2b124/IMG_F8E95AE70685-1.jpeg" data-mid="160527616" border="0" src="https://freight.cargo.site/w/828/i/99a22835bb3bcb76da7928b04af8f0d4a42a4c97d7a96ce0478991589db2b124/IMG_F8E95AE70685-1.jpeg" /> <img width="828" height="1009" width_o="828" height_o="1009" data-src="https://freight.cargo.site/t/original/i/e22890f3dcd0057bc062b5496d987d55d0bd18baabc3bc392c60d4857dfce72a/IMG_B7B9AF0492F4-1.jpeg" data-mid="160527518" border="0" src="https://freight.cargo.site/w/828/i/e22890f3dcd0057bc062b5496d987d55d0bd18baabc3bc392c60d4857dfce72a/IMG_B7B9AF0492F4-1.jpeg" /> <img width="828" height="1012" width_o="828" height_o="1012" data-src="https://freight.cargo.site/t/original/i/195370b33a8deb8753b86197d4f67b1f84e7afcba4fb0c85cd717c66d8149114/IMG_3C92410EC868-1.jpeg" data-mid="160527567" border="0" src="https://freight.cargo.site/w/828/i/195370b33a8deb8753b86197d4f67b1f84e7afcba4fb0c85cd717c66d8149114/IMG_3C92410EC868-1.jpeg" /> Image Courtesy Boisbuchet “Fermenting to Zero Waste” Fermentation workshop exploring the world of fermentation with plant-based ingredients at Boisbuchet, France, 2022 “” <img width="5712" height="4284" width_o="5712" height_o="4284" data-src="https://freight.cargo.site/t/original/i/bbcfabd7111bab045dbfbda5c77faa8475818f385a1cf0b33e6bcebf3cf58764/IMG_6984.jpg" data-mid="223815080" border="0" src="https://freight.cargo.site/w/1000/i/bbcfabd7111bab045dbfbda5c77faa8475818f385a1cf0b33e6bcebf3cf58764/IMG_6984.jpg" /> <img width="3892" height="2189" width_o="3892" height_o="2189" data-src="https://freight.cargo.site/t/original/i/d708960c3093cdc3e00398f23e8867fed03d980baa86e2eaef88b85c87fd824b/DSC17_Aesop_LeonardOebelCIRECA_Domaine-de-Boisbuchet.JPEG" data-mid="223815083" border="0" src="https://freight.cargo.site/w/1000/i/d708960c3093cdc3e00398f23e8867fed03d980baa86e2eaef88b85c87fd824b/DSC17_Aesop_LeonardOebelCIRECA_Domaine-de-Boisbuchet.JPEG" /> <img width="4032" height="3024" width_o="4032" height_o="3024" data-src="https://freight.cargo.site/t/original/i/14541215e3a618307dcb73a1b6d13dbaad593ca5b6af71204e4b9e1843498364/IMG_7255.jpg" data-mid="223815085" border="0" src="https://freight.cargo.site/w/1000/i/14541215e3a618307dcb73a1b6d13dbaad593ca5b6af71204e4b9e1843498364/IMG_7255.jpg" /> <img width="4284" height="5712" width_o="4284" height_o="5712" data-src="https://freight.cargo.site/t/original/i/aa621be387f15c2e2fc01311bcce0eb67baa0084ce4eef392d40cdac9f52019e/IMG_7109.jpeg" data-mid="223815081" border="0" src="https://freight.cargo.site/w/1000/i/aa621be387f15c2e2fc01311bcce0eb67baa0084ce4eef392d40cdac9f52019e/IMG_7109.jpeg" /> <img width="5712" height="4284" width_o="5712" height_o="4284" data-src="https://freight.cargo.site/t/original/i/aa71d75c92d6a6efe266e7c9d28ca0959573bd456893d1090f355bdaa5613379/IMG_7275.jpeg" data-mid="223815086" border="0" src="https://freight.cargo.site/w/1000/i/aa71d75c92d6a6efe266e7c9d28ca0959573bd456893d1090f355bdaa5613379/IMG_7275.jpeg" /> <img width="5712" height="4284" width_o="5712" height_o="4284" data-src="https://freight.cargo.site/t/original/i/5d2a917b51ff1aa9cff6e370a6383db2d45b3429367afbed3915ad36bd115336/IMG_7216.jpg" data-mid="223815084" border="0" src="https://freight.cargo.site/w/1000/i/5d2a917b51ff1aa9cff6e370a6383db2d45b3429367afbed3915ad36bd115336/IMG_7216.jpg" /> “The Seeing Skin” Sensorial Design workshop explores how senses beyond vision and sound are playing in experiential sotorytelling. Under the supervision with Aesop, we got to design one part of sensorial storytelling inspired by the space of Domaine de Boisbuchet.&nbsp;